• Recovery Specialist

    Job Locations US-MN-Burnsville
    # of Openings
  • Overview

    Payday America is a financial institute that has been in business for 17 years.  Join our team and show off your skills as a Recovery Specialist!

    As one the Payday America Recovery Specialists you will be responsible for receiving incoming and making outgoing calls to debtors as part of our legal and collection process.  As a fulltime Recovery Specialist you'll enjoy working  Monday - Friday with great benefits and are eligible for a monthly bonus!  This position pays up to $14.00 per hour.


    Formal Education and Experience Requirement:

    • High school diploma or GED
    • Proficient in Microsoft Office
    • Valid Driver’s license

    Knowledge, Skills and Abilities:

    • At least 1 year of experience in an office setting preferred
    • Excellent written and verbal communications skills
    • Customer service skills and friendly demeanor required
    • Professional attitude, appearance, and communication skills
    • Excellent time management and organizational skills, including the ability to multi-task, prioritize tasks, and work well with co-workers under pressure
    • Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues, and facilitate department efficiency and productivity


    Essential Duties and Responsibilities:

    1. Process returned automatic clearing house’s (ACH) and setup case files for all returned ACH’s from debtors
    2. Retrieving information and verifying on debtors employment
    3. Preparing collection letters and paperwork for both legal and non-legal case files
    4. Making the first initial determination of the best course of action on collecting a debt
    5. Process payments on collection cases
    6. Fill out and prepare court summons for the Collections Manager to sign
    7. Assigning and coordination of files to Third Party Collectors
    8. Contact debtors to setup and maintain non-legal payment plans
    9. Compliance and knowledge of the Fair Debt Practices Act of 1977
    10. Compliance and knowledge of the Minnesota Fair Debt Collections Act
    11. Other duties as assigned


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